Business operations are often complex, involving data rich systems which provide diverse services.
Advances in digitization, including analytics, artificial intelligence (AI) and automation are redefining how businesses and industries work, from agriculture, and energy management, to healthcare, manufacturing and transport.
Added to this, billions of connected devices and systems make up the IoT and help to simplify how we communicate, work and carry out daily tasks. For example, robotics assist in surgery, farmers can water their crops remotely using a smartphone and app, and smart systems in homes and buildings save costs by detecting the presence of people and adjusting the heating and lighting accordingly.
Keeping strategies relevant
For decades standards have contributed to the organization of businesses and how they operate. In particular, the international standards produced by the IEC and ISO for information technology, including AI, biometrics, IoT, IT security techniques, IT service management and IT governance and more.
These standards benefit many sectors and address the specification, design, development, integration and interoperability of systems, services, tools and applications.
Standards help boards navigate technology
Expert Jan Begg, leads IEC and ISO development of standards for IT service management and IT governance. The work focuses on how technology areas or opportunities are managed within an organization and how boards or executive managers think about their governance responsibilities when it comes to technology.
Begg talks about developments and challenges in this field:
“As innovative technologies evolve, the great challenge for leadership and management of public, private and not-for-profit organizations is to stay up to date with this evolution, not only to survive, but to maintain a competitive edge.”
Begg explains that organization leaders don’t have to know what the new technology is or know a great detail about it, but for a business to develop a new strategy or understand its risk profile, whoever is advising it needs to know how that new technology might be applied in its industry or might be applied by one of its service suppliers.
“The way managers and leaders of organizations, such as the governing body or board, think about this using our Standards is to say what is it in our organization that we do, how do we do it, and what do we need to be aware of when we are making our decisions?”
International standard ISO/IEC 38500, Governance of IT for the organization, is a principle-based guidance document; the six principles can be applied to any technology or service which is enabled by technology.
“We’ve found over the years that we need to show people how to apply the principles, so in 2015 we published an implementation guide ISO/IEC TS 38501 and in 2017 ISO/IEC 38505-1 for the Governance of data — Part 1: Application of ISO/IEC 38500 to the governance of data and this year Part 2: Implications of ISO/IEC 38505-1 for data management (ISO/IEC TR 38505-2), which includes case studies.”
Read the full interview here