Products, services and systems are being enhanced through innovative technologies such as artificial intelligence. We see it in our homes with smart appliances, the work place where robots and people work together in factories, in healthcare, where algorithms help medical professionals decide best treatments for patients, and in transport, where automated systems for cars and planes ensure safe, efficient journeys. There are many more examples that affect us all every day.
These advances bring benefits and also raise questions for the businesses deploying such technologies. For example, do clients trust how these technologies are being used? Who controls the AI technologies? What is the role of humans in the organization? In the case of the use of big data analysis, is it being used fairly or is there bias?
Jan Begg is Chair of ISO/IEC JTC 1/SC 40: IT Service Management and IT Governance, which develops international standards for the governance, service management and business process of outsourcing activities.
Begg leads standardization activities which look at how technology areas or opportunities are managed within an organization, and at governance level – board or executive managers – how they think about their governance responsibilities when it comes to technology.
It can be a challenge for the leadership and management of public, private and not-for-profit organizations to keep up-to-date with new technologies, which may have different terminology, definitions, ways of doing things, opportunities for innovation or new threats to the business viability.
Among some of the key standards already published by SC 40 are ISO/IEC 38500, Governance of IT for the organization, which is a guidance document comprising six principles that can be applied to any technology or service enabled by technology, and the ISO/IEC 30105 series of standards relating to IT- enabled business process outsourcing (BPO).
Data management is vital
At an international event entitled Top technology and transformation trends, held in New Delhi, India, Begg gave a keynote speech, which highlighted concerns around AI technologies already being deployed in business, such as the growing need to ensure the privacy and security of how data is gathered and analyzed by AI technologies, as well as how it will be used.
Panel participant Sundeep Oberoi, Global Head, Cybersecurity Delivery Tata consultancy services and Chair of ISO/IEC JTC 1/SC 7: Software and systems engineering, gave his thoughts on technology and transformation trends and how they impact on software services for both consumers and software developers.
Read the whole interview here